Our Services
Everything your Ottawa business needs to run securely.
We cover the full stack - from enterprise-grade cybersecurity tools to day-to-day IT support. Every plan starts with the same powerful protection layer. Support is added based on what your business needs.
Get a Custom QuoteEvery Plan Includes
Enterprise-grade tools. Built into every package.
Every IMM Computer Services plan - regardless of tier - includes the same powerful security and management stack. This isn't a stripped-down starter kit. It's the same tools we'd deploy for a much larger organization.
MDR + EDR
Managed Detection and Response combined with enterprise endpoint protection - 24/7 threat hunting on every endpoint, backed by a dedicated security operations centre.
DNS Filtering
Blocks malicious websites, phishing domains, and inappropriate content before they reach your users.
Patch Management
Automated patching for operating systems and third-party applications - keeping vulnerabilities closed.
Vulnerability Scanning
Regular scans of your environment to identify and prioritize security gaps before attackers find them.
Identity & Email Protection
MFA enforcement, centralized password management, monitoring for compromised credentials, and advanced email filtering - layered protection against the #1 cause of business account takeovers and email-based attacks.
Cloud Data Backup
Automated backup of your critical business data to secure cloud storage - with tested recovery procedures.
Dark Web Monitoring
Continuous monitoring for your business credentials on dark web marketplaces - alerts you before damage is done.
Security Awareness Training
Ongoing employee training and phishing simulations - turning your staff from a vulnerability into a defence.
Service Packages
Three ways to work with us
All plans include the full protection stack above. The difference is how much hands-on support is included. Choose the level that fits where your business is today - you can always adjust as you grow.
Foundation
Full protection stack, support billed hourly
Starting at
$50/endpoint
$35/user
$50/endpoint
$35/user
Per month - support billed separately at standard rates
Contact us for a custom quote
Contact us for a custom quote
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Full security stack - all 8 tools included
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Remote & on-site support billed at standard hourly rates
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30-minute acknowledgement - active work begins within 2 hours during business hours
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Monthly security reporting
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Ideal for businesses that need solid protection and monitoring with occasional on-demand support
No long-term commitment required
Most Popular
Essential
Full protection stack + prepaid support hours
Custom pricing
Based on number of prepaid hours included
Contact us for a custom quote
Contact us for a custom quote
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Full security stack - all 8 tools included
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Prepaid support hours at preferred rates - remote & on-site
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Priority response - 30-minute acknowledgement, active work begins within 1 hour during business hours
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Network & infrastructure management
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Microsoft 365 management & support
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Predictable monthly IT budget
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Monthly security reporting
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Ideal for growing businesses with regular IT needs
1-year term required
Complete
Full protection stack + unlimited end user support
Starting at
$125/endpoint
$35/user
$125/endpoint
$35/user
Per month - minimum 15 users + 1 endpoint
Project work billed separately
Project work billed separately
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Full security stack - all 8 tools included
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Unlimited end user support - remote & on-site
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Highest priority response - 30-minute acknowledgement, active work begins within 1 hour during business hours
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Network & infrastructure management
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Microsoft 365 management & support
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Monthly security & IT reporting
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Ideal for businesses ready for fully managed IT
1-year term required
Our Commitment
When something goes wrong, we're on it fast.
30 min
Acknowledgement
Every issue is acknowledged within 30 minutes during business hours. You'll know we're on it.
1 hr
Response
A technician is actively working on your issue within one hour for Essential and Complete clients - remote or dispatched on-site as needed.
Both
Remote & On-Site
We resolve most issues remotely in minutes. When you need someone physically there, we come to you.
Managed IT Services
Your full IT department. Flat monthly fee.
Many Ottawa small businesses are either paying too much for reactive break-fix calls, or not getting the support they need. Our managed services model replaces both problems with one predictable monthly investment.
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Proactive monitoring during business hours - we watch your systems and flag issues before they affect your day.
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Around-the-clock threat protection - the security tools in your stack include 24/7 SOC coverage for endpoint and identity threats, active even outside business hours.
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Remote & on-site helpdesk - real people who answer quickly and know your environment.
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Network management - routers, switches, firewalls configured and maintained.
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Patch management - your systems stay current without disrupting operations.
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Printer & peripheral support - we handle the everyday tech frustrations too.
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IT strategy & planning - budget wisely and make technology decisions that support your goals.
What This Means for Your Business
Fewer disruptions. Proactive monitoring catches most issues before your team ever notices.
Predictable costs. One flat monthly fee replaces unpredictable repair bills.
Focus on your work. When technology just works, your team stays productive.
IT that scales with you. As your business grows, your managed plan adapts.
Cybersecurity
The threat landscape changed. Your protection should too.
Small businesses in Ottawa are targeted every day. We deploy a layered MDR and endpoint protection solution - the same approach used by enterprise security teams, sized for your business.
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Managed Detection & Response (MDR) + Endpoint Protection - 24/7 threat hunting on every endpoint, managed by security experts.
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Advanced email protection - filters phishing attempts, malicious attachments, and business email compromise before they reach your inbox.
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DNS filtering - blocks malicious sites and phishing domains before they reach your users.
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Identity protection & MFA enforcement - we set it up and enforce it across your organization.
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Dark web monitoring - alerts you if your business credentials appear in data breaches.
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Security awareness training & phishing simulations - your staff become your first line of defence.
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Vulnerability scanning - regular assessment of your environment to find and close gaps.
The Reality for Ottawa Businesses
60% of small businesses that experience a significant cyberattack close within six months. Protection is not optional.
Email is the #1 entry point. One employee clicking one link can compromise your entire network.
Ransomware doesn't discriminate. Small Ottawa businesses are increasingly targeted precisely because attackers know they're less likely to have proper defenses in place.
Microsoft 365
M365 working the way it was designed to.
We manage your Microsoft 365 licensing, handle migrations, configure security, and support your team day to day - so you get full value from the platform you're already paying for.
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Migrations - from on-premise Exchange or other email systems, with no disruption to your operations and your data fully intact.
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Licensing management - we purchase and manage your M365 subscriptions, ensuring you're on the right plan.
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Security hardening - MFA, conditional access, Defender configuration, and Secure Score improvements.
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Teams, SharePoint & OneDrive - configured for how your team actually works.
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User lifecycle management - clean onboarding and offboarding with full access control.
Common M365 Issues We Fix
No MFA enforced. The single most common security gap - and the easiest to fix.
Wrong licensing tier. Many businesses are missing security features they're already entitled to.
Former employees still have access. A major security risk that's easy to prevent with proper offboarding.
Break-Fix & Project Work
Not ready for managed IT? We still have you covered.
We understand that not every business is ready for a managed services contract. If you need one-time support, a specific project completed, or simply want to try us out - we offer straightforward hourly support with no commitment required.
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On-demand support - remote or on-site, billed by the hour
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Project work - migrations, new office setups, infrastructure upgrades
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Second opinion - not sure about your current IT setup? We'll take a look
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No long-term commitment - pay for what you need, when you need it
Good to Know
Many of our managed clients started as break-fix. We'll never pressure you into a contract you're not ready for.
Project work is always quoted upfront. No surprise invoices - you know what you're paying before we start.
Local Ottawa team. We can be on-site across the Ottawa region - no waiting for a technician to fly in.
Not sure which plan is right for you?
Book a free consultation. We'll review your current setup and recommend the right fit - with no pressure.
Book a Free Consultation Call 613-480-5880